Shipping Policy

Effective Date: August 30, 2026

1. Introduction

The Lavish Sunset is owned and operated by Adriana Jacob Luxury Group LLC.

We want your delivery experience to be clear and straightforward. This Shipping Policy explains how orders placed on thelavishsunset.com are processed and delivered.

Standard Shipping

• Destination: United States

• Free Shipping: Available on eligible orders over $500

• Orders Under $500: Shipping charges, when applicable, are calculated at checkout

• Standard Delivery Estimate: Approximately 3 to 9 business days for eligible products

• Large or Freight Items: Delivery times and requirements may vary and will be shown on the product page when applicable

Product-specific shipping information takes priority over the general estimates shown in this policy.

2. Shipping Destinations

United States

We currently ship to eligible addresses within the United States.

Some carriers or freight services may not deliver to P.O. boxes. A physical delivery address may be required for certain products.

Future Expansion

We may add additional shipping regions in the future. This policy will be updated when additional destinations become available.

3. Shipping Costs

We offer free standard shipping on eligible orders over $500 within the United States, unless otherwise stated on the product page.

For orders under $500, applicable shipping charges will be displayed at checkout.

Certain oversized, specialty, remote-area, white-glove, or freight deliveries may have additional shipping requirements or charges. When applicable, these details will be communicated on the product page or before fulfillment.

Applicable taxes are calculated separately at checkout when required by law.

4. Processing and Delivery Times

For eligible standard-shipping products, estimated total delivery time is generally 3 to 9 business days, including order processing and carrier transit time.

Business days are Monday through Friday, excluding holidays.

Some products, particularly oversized, made-to-order, specialty, or freight-shipped items, may require additional processing or transit time.

When a product page provides a different shipping or delivery estimate, the product-specific estimate applies.

Delivery dates are estimates and may occasionally be affected by carrier delays, weather, holidays, destination accessibility, supplier processing, or other circumstances outside our direct control.

5. Shipping Methods and Carriers

Depending on the product, destination, supplier, and shipment size, orders may be delivered through national parcel carriers, specialty carriers, or freight delivery services.

Carriers may include UPS, FedEx, USPS, freight carriers, or other qualified delivery partners.

Tracking

When tracking information is available, we will email it to you after the shipment has been processed by the carrier.

Some freight deliveries may use appointment scheduling or direct carrier communication instead of standard parcel tracking.

6. Freight and Oversized Deliveries

Some of our outdoor living and wellness products are large or heavy and may require freight delivery.

For these orders:

• The carrier may contact you to schedule delivery.

• Someone may need to be available to receive the shipment.

• Delivery access requirements may apply.

• Standard delivery may not include unpacking, assembly, installation, or placement inside the property unless specifically stated.

• Additional delivery services, when available, may carry an additional charge.

Please review the individual product page for any special delivery information.

7. Delivery Issues

Delayed Shipments

If your order is significantly delayed beyond its estimated delivery window, please contact us at support@thelavishsunset.com or 727-270-8701.

We will help you obtain an updated shipment status.

Marked Delivered but Not Received

If tracking shows your package as delivered but you cannot locate it:

• Confirm the shipping address on your order.

• Check around the delivery location.

• Check with household members, neighbors, building management, or front-desk personnel when applicable.

• Contact us so we can help investigate the delivery with the carrier.

Damaged Shipments

Please inspect your delivery as soon as possible.

If your order arrives damaged:

• Take photographs of the packaging before disposing of it.

• Take photographs of the damaged product.

• Keep all original packaging when possible.

• Contact us promptly at support@thelavishsunset.com with your order number and photographs.

For freight deliveries, please note visible damage on the carrier's delivery receipt whenever possible before accepting the shipment.

We will work with you, the applicable supplier, and the carrier to determine the appropriate resolution.

8. Missing Items

If an item is missing from your shipment, contact us at support@thelavishsunset.com with your order number and information about the missing item.

Some orders may arrive in multiple shipments, so please review any available tracking information before contacting us.

9. Returns and Refunds

Return eligibility, return windows, shipping costs, restocking fees, and other requirements may vary by product.

Please review our full Return & Refund Policy and any product-specific return information before initiating a return.

If an item arrives damaged, defective, or incorrect, please contact us promptly so we can assist you.

10. Address Accuracy

Please verify your complete shipping address before submitting your order.

If you notice an address error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed after fulfillment has begun.

If a shipment is returned because of an incorrect or incomplete address provided at checkout, additional shipping charges may apply before the order can be reshipped.

11. Contact Us

The Lavish Sunset
Adriana Jacob Luxury Group LLC

Email: support@thelavishsunset.com
Phone: 727-270-8701
Address: 3065 Daniels Road, Suite 1264, Winter Garden, FL 34787, United States
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time

12. Changes to This Policy

We may update this Shipping Policy periodically to reflect changes to our products, carriers, suppliers, or shipping services.

The most current version will always be posted on this page.