Return and Refund Policy

Effective Date: August 30, 2026

1. Overview

The Lavish Sunset is owned and operated by Adriana Jacob Luxury Group LLC.

We offer outdoor living and wellness products from a variety of trusted brands and suppliers.

This Return and Refund Policy explains the conditions, timelines, and procedures for returns, refunds, damaged items, defective products, incorrect items, exchanges, and order cancellations for purchases made through thelavishsunset.com.

Because some products are custom-made, oversized, made-to-order, specialty items, or shipped directly by the manufacturer, return eligibility may vary by product.

When different return or cancellation conditions apply to a specific product, those conditions will be stated on the product page or communicated before the order is finalized.

Product-specific return conditions take priority over the general terms in this policy when clearly disclosed before purchase.

Summary

Region: United States
General Return Window: Up to 30 days from delivery for eligible products
Shipping Damage: Please report visible shipping damage as soon as possible, preferably within 48 hours of delivery
Return Eligibility: Eligible defective and non-defective products may be returned when they meet the conditions of this policy
Non-Defective Return Shipping: Customer is responsible for approved return shipping costs unless otherwise stated
Damaged, Defective, or Incorrect Items: The Lavish Sunset will cover approved return shipping costs when a return is required
Restocking Fee: Approved non-defective returns may be subject to a restocking fee of up to 25% when applicable
Refund Method: Refunds are issued to the original payment method after the returned item has been received, inspected, and approved

2. Contact Information

To request a return, report damage, ask about a defective or incorrect product, or request a cancellation, please contact our customer service team.

Email: support@thelavishsunset.com
Phone: 727-270-8701
Address: Adriana Jacob Luxury Group LLC, 3065 Daniels Road, Suite 1264, Winter Garden, FL 34787, United States

Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time

Please include your order number when contacting us so we can assist you as quickly as possible.

3. Eligibility for Returns

Eligible products may be returned within 30 days of delivery unless a different return period or condition was disclosed on the product page before purchase.

To qualify for an approved non-defective return:

The return request must be made within the applicable return window.
The product must be unused.
The product must not have been installed, assembled, altered, or modified.
The product must be in new and resalable condition.
All original packaging, manuals, accessories, hardware, and components must be included.
The customer must receive return authorization from The Lavish Sunset before sending the product back.

Please do not return a product without receiving return instructions from us first.

Some products have different return requirements due to their size, manufacturer, supplier, customization, or method of fulfillment. These requirements will be disclosed when applicable.

4. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as possible after delivery.

If your item arrives visibly damaged, defective, or incorrect, contact us as soon as possible, preferably within 48 hours of delivery.

Please provide:

Your order number
Photographs of the product
Photographs of the shipping packaging when applicable
Photographs of any visible damage
A brief description of the issue

Please keep the product and all original packaging while the claim is being reviewed.

For freight deliveries, we strongly recommend inspecting the shipment before the carrier leaves whenever possible.

If visible freight damage is present, please note the damage on the carrier's delivery receipt before accepting the shipment whenever possible.

Do not discard damaged packaging until we confirm that it is no longer needed for the claim.

After reviewing the information, we will work with you, the applicable supplier, and the carrier to determine the appropriate resolution.

Depending on the situation, the resolution may include:

Replacement parts
Product replacement
Repair assistance when applicable
Refund
Other appropriate resolution

If a return is required for a product confirmed to have arrived damaged, defective, or incorrect, we will provide return instructions and cover the approved return shipping cost.

Restocking fees do not apply to products confirmed to have arrived damaged, defective, or incorrect.

5. Non-Defective Returns

We understand that sometimes a product may not be the right fit.

Eligible non-defective products may be returned within the applicable return window if they meet all return conditions.

For approved non-defective returns:

The customer is responsible for return shipping costs unless otherwise stated.
The product must be unused and in new, resalable condition.
All original packaging and components must be included.
The product must not have been installed, assembled, altered, or modified.
A return authorization must be received before the product is shipped back.
Applicable restocking fees may be deducted from the refund.

Original shipping costs, special delivery fees, white-glove delivery fees, installation fees, or other service fees are generally non-refundable unless the return is due to an error by The Lavish Sunset or the product was confirmed to have arrived damaged, defective, or incorrect.

6. Return Shipping

Do not ship a product back before receiving return authorization and instructions from The Lavish Sunset.

Non-Defective Returns

Customers are responsible for the cost of returning approved non-defective products unless otherwise stated in the product-specific return terms.

Depending on the product, we may provide a return shipping label and deduct the cost of that label from the final refund.

For large or freight-shipped products, return shipping costs can be significant. We recommend reviewing product dimensions and specifications carefully before placing your order.

Damaged, Defective, or Incorrect Items

If a product is confirmed to have arrived damaged, defective, or incorrect and a return is required, The Lavish Sunset will cover the approved return shipping cost.

Return shipping arrangements must be approved by us before the item is shipped.

We cannot guarantee reimbursement for shipping costs arranged independently without prior authorization.

7. Restocking Fees

Approved non-defective returns may be subject to a restocking fee of up to 25% of the product price, depending on the product and applicable supplier terms.

When a restocking fee applies, it will be communicated before the return is authorized.

The applicable restocking fee will be deducted from the refund.

Restocking fees do not apply when a product is confirmed to have arrived:

Damaged
Defective
Incorrect

Restocking fees may also be waived in other circumstances at our discretion.

8. Refunds

Once your returned product has been received, we will inspect it to confirm that it meets the approved return conditions.

If the return is approved after inspection, the refund will be issued to the original payment method.

Refunds are generally processed within 7 business days after inspection and approval.

Your bank, credit card company, or payment provider may require additional time to post the refund to your account.

Depending on the return, the following amounts may be deducted from the refund when applicable:

Restocking fees
Approved return shipping costs for non-defective returns
Missing components or accessories
Damage caused after delivery
Other previously disclosed non-refundable charges

We will communicate applicable deductions before finalizing the refund whenever reasonably possible.

9. Exchanges and Replacements

Eligible products may qualify for an exchange or replacement.

For defective, damaged, or incorrect products, we will review the issue and determine the appropriate replacement or exchange process.

For non-defective exchanges, the product must meet the same conditions required for an approved return.

Non-defective exchanges may be subject to:

Return shipping costs
Restocking fees
Price differences
New shipping charges when applicable

Replacement products are generally processed after the original item has been received and inspected unless another arrangement has been approved.

10. Non-Returnable Items

Certain products cannot be returned.

These may include:

Custom-made products
Personalized products
Made-to-order products identified as non-returnable before purchase
Special-order products identified as non-returnable before purchase
Products that have been installed, assembled, altered, or modified
Used products, unless confirmed defective
Clearance or final-sale items identified as final sale before purchase
Gift cards
Downloadable or digital products

Additional product-specific exclusions may apply when clearly stated on the product page before purchase.

A product that normally qualifies as non-returnable may still be eligible for assistance if it arrives damaged, defective, or incorrect.

11. Freight and Oversized Returns

Some of our products are large, heavy, or delivered by freight carrier.

Returns of oversized or freight-shipped products require authorization before shipment.

Customers requesting a non-defective freight return may be responsible for:

Return freight charges
Carrier pickup charges
Packaging or pallet requirements
Applicable restocking fees

Products must be properly packaged and protected for return transportation.

Please do not refuse a freight shipment simply because you changed your mind about the purchase. Unauthorized refusal of delivery may result in return freight charges, storage fees, restocking fees, or other carrier-related costs being deducted from the refund when permitted.

If the shipment arrives visibly damaged, please follow the damaged delivery procedures described in Section 4.

12. Missing Items or Parts

Some orders may arrive in multiple packages or separate shipments.

If you believe an item, accessory, hardware component, or part is missing, please first review any available shipment tracking information.

If the item is still missing, contact us with:

Your order number
The name of the missing item or part
Photographs of the items and packaging received when helpful

We will review the shipment and work with the supplier or carrier to determine the appropriate resolution.

13. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will make every reasonable effort to cancel an eligible order before fulfillment begins.

However, we cannot guarantee cancellation once an order has entered processing, production, supplier fulfillment, or shipping preparation.

Some products may become non-cancellable before shipment, including:

Custom-made products
Made-to-order products
Special-order products
Products already released to a supplier for fulfillment
Products already in production
Products with specific cancellation restrictions disclosed before purchase

Any applicable cancellation restrictions will be stated on the product page or communicated before the order is finalized when applicable.

Once an order has shipped, it cannot be canceled. The applicable return process must be followed instead.

Cancellation fees may apply to certain specialty or supplier-processed products when clearly disclosed before purchase.

14. Refused Deliveries

Please contact us before refusing a delivery unless there is visible shipping damage or the carrier instructs you otherwise.

Refusing an undamaged shipment does not automatically qualify the order for a full refund.

Unauthorized refused deliveries may be subject to:

Return shipping costs
Freight charges
Storage fees
Restocking fees
Other carrier or supplier charges

These costs may be deducted from the refund when applicable.

If a shipment arrives visibly damaged, please document the damage and contact us immediately.

15. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete delivery address.

If you notice an address error after placing an order, contact us as soon as possible.

We cannot guarantee that an address can be changed once fulfillment has begun.

If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping or return charges may apply.

16. Manufacturer Warranties

Certain products may include a manufacturer's warranty.

Warranty coverage is separate from this Return and Refund Policy.

When applicable, warranty terms may cover defects or product issues that occur after the return period has ended.

Please contact us if you need help identifying the warranty information associated with your product.

Manufacturer warranty terms may vary by brand and product.

17. Legal Rights

Nothing in this policy is intended to limit any rights or remedies available to you under applicable United States federal or state consumer protection laws.

If applicable law provides rights that are greater than the terms described in this policy, applicable law will control.

18. Changes to This Policy

We may update this Return and Refund Policy periodically to reflect changes to our products, suppliers, carriers, fulfillment processes, or business practices.

The most current version will be posted on this page.

Changes apply from the effective date shown at the top of the policy.

19. Contact Us

If you have questions about a return, refund, damaged product, cancellation, or this policy, please contact:

The Lavish Sunset
Adriana Jacob Luxury Group LLC

Email: support@thelavishsunset.com
Phone: 727-270-8701
Address: 3065 Daniels Road, Suite 1264, Winter Garden, FL 34787, United States
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time